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Orgpulse 360 Privacy Policy

Effective date: August 21, 2025

Last updated: August 21, 2025

Thank you for visiting Orgpulse 360, LLC ("Orgpulse 360," "we," "us," or "our"). We provide survey tools and analytics that help employers understand and improve workplace culture. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you use our websites, forms, dashboards, SMS messaging program, and related services (collectively, the "Services").

Quick summary

  • We collect contact details, role information (e.g., department), survey responses, and basic device/usage data.

  • We use this data to deliver surveys, analyze culture trends, and provide dashboards to our client (your employer).

  • We do not sell personal information. We share it only with service providers and as necessary to deliver the Services.

  • You can opt out of our SMS program at any time by replying STOP. Reply HELP for help. Msg & data rates may apply.

  • Depending on where you live, you may have rights to access, correct, delete, or limit use of your information.

If you have questions, contact us at: [Insert contact email], [Insert phone], or [Insert mailing address].
 

1) Personal information we collect

The information we collect depends on who you are and how you interact with us.

a. Information you provide directly

  • Contact & role details: name, work email or phone number, job title/role, department or location, team/manager.

  • Survey data: responses to 74 culture questions (0–5 scale and optional text). Surveys are typically sent 2–4 times per week over an 8‑week period, as configured by your employer.

  • Support/feedback: messages you send us.

b. Information collected automatically

  • Device & usage: IP address, browser type, device identifiers, referring/exit pages, and interaction with our forms, links, and dashboards.

  • Cookies & similar tech: used for session management, preferences, analytics, and security. See Cookies below.

c. Information from your employer

  • We may receive roster data from your employer (e.g., name, work email or phone, employee group/department) to invite you to participate and to show results in the right dashboards.

d. SMS program data

  • When you opt in to text messages, we record your consent/opt-in, phone number, messaging status (e.g., STOP/HELP), delivery logs, and click-through information.
     

2) How we use personal information

We use information to:

  • Deliver, authenticate, and secure the Services (including sending surveys by SMS or email).

  • Analyze responses and provide culture insights and dashboards to our client (your employer).

  • Communicate about the program (reminders, confirmations, changes) and provide support.

  • Monitor and improve the Services, including analytics and quality assurance.

  • Comply with legal obligations and enforce our Terms.

Legal bases (EEA/UK where applicable): consent (e.g., SMS), performance of a contract (providing the Services to our client and participants), legitimate interests (program administration, security, analytics), and legal obligations.
 

3) How we share information

We do not sell personal information. We share information with:

  • Service providers/Processors who support our Services (e.g., form hosting, cloud infrastructure, SMS delivery, analytics). These providers are contractually obligated to protect your information and use it only on our instructions.

  • Your employer (our client): survey participation status and results needed to deliver dashboards and culture insights. Clients may view results at individual and/or group levels based on program configuration.

  • Professional advisors & authorities when required (e.g., to comply with law, protect rights, or respond to lawful requests).

  • Business transfers: if we engage in a merger, financing, or sale of assets, information may be transferred subject to this Policy.

We may use aggregated or de‑identified insights (which do not identify you) for benchmarking, research, and product improvement.
 

4) International transfers

We are based in the United States and may process information in the U.S. and other countries. When transferring data internationally, we use appropriate safeguards (e.g., contractual clauses) as required by applicable law.
 

5) Retention

We keep personal information for as long as needed to deliver the Services and meet legal/contractual obligations. Unless your employer requests otherwise, survey responses are typically retained for 24 months after the end of a program cycle, then deleted or de‑identified. We may retain limited logs (e.g., consent records) for longer where required by law.
 

6) Your privacy rights

Depending on your location, you may have rights such as:

  • Access/Know: request a copy of personal information we hold about you.

  • Correct/Update inaccurate information.

  • Delete your personal information, subject to exceptions.

  • Opt out of marketing or certain processing.

  • Portability (receive information in a portable format).

  • Withdraw consent where processing is based on consent (e.g., SMS). This does not affect processing before withdrawal.

To exercise rights, contact us at [Insert contact email]. If your request relates to data your employer controls, we may refer you to your employer or work with them to fulfill the request. You may also have the right to appeal a decision or lodge a complaint with your local authority.
 

7) SMS (Text Messaging) Terms & Disclosures

  • Opt‑in: You may opt in via our forms or employer enrollment. Participation is voluntary.

  • Frequency: Typically 2–4 messages per week during active survey periods (about 8 weeks). Frequency may vary.

  • Cost: Msg & data rates may apply.

  • Opt‑out: Reply STOP to cancel at any time. You will receive a confirmation text.

  • Help: Reply HELP or contact [Insert contact email/phone].

  • Eligibility: U.S. and Canada mobile numbers only; carrier participation may vary. Service is provided on an as‑is basis and may not be available in all areas.

  • Data use: We collect your phone number, opt‑in/opt‑out status, message metadata, and link interactions to operate the program.
     

8) Cookies & similar technologies

We use necessary cookies to run our site and forms. With consent where required, we may use analytics cookies to understand usage and improve the Services. You can control cookies through your browser settings. Disabling cookies may impact certain features.
 

9) Children’s privacy

Our Services are intended for adults in the workplace. We do not knowingly collect personal information from children under 13 (or under 16 in certain jurisdictions). If you believe a child has provided information to us, contact [Insert contact email] and we will delete it.
 

10) Security

We implement administrative, technical, and physical safeguards designed to protect personal information. No system is 100% secure, and we cannot guarantee absolute security.
 

11) Third‑party services

Our Services may link to or embed third‑party tools (e.g., form hosting or dashboards). Their privacy practices are governed by their own policies. Please review those policies before using their services.
 

12) Changes to this Policy

We may update this Policy from time to time. The "Last updated" date indicates the latest revision. Material changes will be communicated via the site or by direct notice where appropriate.
 

13) Contact us

Orgpulse 360
Email: sales@orgpulse360.com
Phone: 406-581-7894
Address: 4205 21ST AVE MISSOULA, MT 59803-1226

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